Q12: What’s the best way to delegate tasks for a leader?
For a leader, delegating tasks is critical for them and their organization to be successful. A manager who gets stuck in the weeds doing everyday tasks soon can lose sight of the overall picture and miss seeing when other responsibilities go awry.
In Civil Air Patrol, a 2006 exit survey conducted by National Headquarters discovered that the #1 reason members quit CAP was poor leadership at any level; #2 was not receiving a meaningful duty assignment; and #3 was lack of training to do their job. Proper delegation by appointing members to a job they are interested in coupled with the training to do it shows good leadership.
One simplistic approach to delegating is the “Ask, Task, Tell, Verify and Reward” method first explained to me by an Air Force CAP Reserve Assistance officer. If you are the leader or manager and you have a task that needs doing, you should first ask everyone able if they can help. Once you have found a likely candidate, give them the full details on the task to be accomplished including the deadline. Next, tell everyone that this person has volunteered to do this task and may require assistance or cooperation from the others. Then, at regular checkpoints, verify that your person working on the task is making the progress you expect; if not adjust things accordingly. Lastly and most important, when they have successfully completed the task, reward them in a suitable fashion. At the very least, say thank you in a meaningful way.
The above approach is simplistic and your mileage may vary. I did find a much more in-depth presentation that will make more sense of the above at https://www.wikihow.com/Delegate
On October 28 is our next L.E.A.D. Academy face to face session in Lansing. Please see the previous email for more information; I will publish it again next week.
In lieu of a question for next week, I would like you all to be aware that National Headquarters has posted all of the slides and presentations from the National Conference in San Antonio on line now. You can find them at: https://www.capmembers.com/events/national_conference/
There is a lot of information there that is of interest to all sections. At the least, review those presentations that affect your section directly.